FAQ

Shipping

 

What if I need to modify my order?

Order can be modified before the packaging and processing begins in the case of a kit. In the case of an online course, it can be modified 24 hours before the course begins.

What if I want to cancel my order?

Order can be cancelled before the packaging and processing begins in the case of a kit. In the case of an online course, it can be cancelled 24 hours before the course begins.

How long is the shipping process?

Order would be delivered within 14 days of making the payment.

Payment

 

What if I need to modify my order?

If any modification happens, we will compensate the order value by providing a refund of the difference if the new order value is lesser than the first order.

Is cash on delivery available?

Sorry, we only accept online payment through PayU at the moment. 

Returns

 

Can I return my order if I I do not get results?

Our technical team would troubleshoot the problem and if the problem persists, then you may return the order and we will provide full refund.

Can I return an unopened kit for exchange or return?

 It is possible if the kit is returned within 7 working days from the day of delivery. Refund or exchange would be provided after inspecting the kit upon arrival for damages.

 

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